Privacy Policy

Who we are

The Shine is a professional car detailing and paint protection business based at Albion Park, Midland Rd, Scunthorpe, DN16 1DJ, United Kingdom. We can be contacted at +44 7465 764204 or via the contact form on this website.

What data we collect and why

When you submit a quotation request through our website, we collect the following information:

• Full name - to address you correctly in our response.
• Email address - to send you a quotation or follow up.
• Phone number - to contact you about your enquiry.
• Vehicle make and model - to provide an accurate quote.
• Service description - to understand what you require.

We collect only the information you voluntarily provide. We do not collect any data passively beyond the analytics described below.

How your data is used

Your enquiry data is transmitted securely to our internal messaging system (Telegram) solely to allow us to respond to your request. We do not sell, rent, share, or disclose your personal data to any third party except as required by law.

Your data is used only to respond to your enquiry and, if relevant, to contact you about your vehicle. We do not use it for marketing without your explicit consent.

How long we keep your data

Enquiry data is retained only for as long as necessary to fulfil your request and for a reasonable period thereafter (up to 12 months) to handle any follow-up questions. You may request deletion at any time (see Your rights below).

Analytics

This website uses Plausible Analytics, a privacy-first, open-source analytics service. Plausible does not use cookies, does not collect personal data, and is fully compliant with UK GDPR, EU GDPR, PECR, CCPA, and other privacy regulations.

The data Plausible collects is strictly aggregated and anonymous - it includes page views, referral sources, browser type, and country. No individual users are tracked or fingerprinted. Because no personal data or cookies are involved, no cookie consent banner is required for this analytics tool.

Cookies

This website does not use tracking cookies or advertising cookies. We do not use Google Analytics, Facebook Pixel, or any other cookie-based tracking.

The only cookies that may be set are strictly functional session cookies required by the web server. These do not contain personal data and expire when you close your browser.

Third-party services

This website interacts with the following third-party services:

• Google Maps - an embedded map is displayed on our homepage to show our location. Google's own privacy policy applies to this embed. No personal data from you is shared with Google through this embed.
• Plausible Analytics - anonymous, cookie-free website analytics. See plausible.io/privacy.
• Telegram - enquiry form submissions are forwarded to our internal team account via Telegram's API. Your data is processed in accordance with Telegram's privacy policy.

Legal basis for processing (UK GDPR)

We process your personal data on the basis of legitimate interests (Article 6(1)(f) UK GDPR) - specifically, to respond to enquiries you have initiated. Where you have provided explicit consent, we process data on the basis of consent (Article 6(1)(a)).

Your rights

Under UK GDPR, you have the right to:

• Access - request a copy of the personal data we hold about you.
• Rectification - ask us to correct inaccurate data.
• Erasure - request deletion of your personal data.
• Restriction - ask us to limit how we use your data.
• Objection - object to our processing of your data.
• Portability - receive your data in a structured, machine-readable format.

To exercise any of these rights, contact us at +44 7465 764204 or via our enquiry form. We will respond within 30 days.

If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).

Data security

All data submitted through this website is transmitted over HTTPS. We implement appropriate technical and organisational measures to protect your data against unauthorised access, alteration, or disclosure, including input validation, rate limiting, and server-side sanitisation.

Changes to this policy

We may update this privacy policy from time to time. The date at the top of this page reflects the most recent revision. Continued use of the website after changes constitutes acceptance of the updated policy.